Frequently Asked Questions
Frequently Asked Questions About Yaxantu.
Registration and Store Creation
How do I set up my store?
Go to the home page and click "Create My Store." Enter your store name and country, and choose a subscription plan. Once you've submitted your information, you'll receive a confirmation email to activate your account.
When will my store be available?
Once your account has been activated, you'll have access to your dashboard and can set up your store yourself (custom domain, product catalog, shipping, and payments). If you need assistance, please contact support.
Can I change the name of my store after I've created it?
Your store's name is final once it's created, as it determines your subdomain. Contact support if you'd like to change it.
Subscription and Billing
How does billing work?
Billing is on a post-usage basis: on the 1st of each month, we issue an invoice summarizing the fixed fees and any overages (media storage, additional staff) from the previous month. You have 15 days to pay.
Can I change my subscription plan?
Yes, you can change your plan at any time from your dashboard. The new plan takes effect immediately, and your next bill will be prorated accordingly.
How do I cancel my subscription?
From your dashboard, go to the Billing section and click “Cancel.” You must pay all outstanding balances in full before the cancellation takes effect. Access to the service will remain active until the end of the current month.
Payment
What payment methods are accepted?
For your customers (buyers): Depending on your store's setup, they can pay via Nyole (Mobile Money, credit card), PayPal, or cash on delivery (COD).
For your subscription (seller): You can pay your invoices via Nyole (Mobile Money, credit card) or PayPal.
How do I pay my subscription bill?
Log in to your dashboard, go to the Billing section, and click “Pay.” You can pay via Nyole (Mobile Money, credit card) or PayPal. You will be redirected to the payment page to complete the transaction.
Features
Does my store have its own domain?
Yes, each store can use a free subdomain such as my-store.yaxantu.store or connect its own custom domain name.
To use a custom domain, purchase it from the provider of your choice and point it to our origin server using a CNAME record. (origin-stores.yaxantu.net). Follow the setup guide here.
How do I add products?
From your dashboard, go to the Products section and click "Add a Product." Enter the details (name, price, description, images) and publish it.
How do I manage my deliveries?
From the "Delivery" section of the dashboard, you can configure your delivery zones, the associated fees, and the free shipping thresholds.
Support
How do I contact support?
You can email us at [email protected]. We strive to respond within 24 business hours.